Terms of Delivery

Social media training

Social media essentials training
Facebook training
Twitter training
LinkedIn training
Instagram training
Snapchat training
YouTube training
Blog training


By placing an order for the delivery of training with Social Media Training Solutions Ltd you accept the following terms of delivery:

  1. You will provide adequate accommodation and conditions for the delivery of the training course, including:

    1. Reliable internet access and at least one 240v mains power socket.

    2. Adequate lighting, seating and tables

    3. Room temperature in line with UK HSE regulations.

  2. You will settle the invoice for training reservationby the due date. The date issued will be the date on which you request reservation. If our invoice is not settled by the due date, we will release the date but reserve the right to charge a fee and the full invoice value may still be payable.

  3. You accept our Cancellation terms (see “Cancellation policy”)

  4. Social Media Training Solutions Ltd cannot be held responsible for any delays incurred in travelling to your chosen training location. Our trainer will always endeavour to arrive at least 30 minutes before the time that training is due to commence. In the event of delays in commuting to your location we will keep you fully informed of their anticipated time of arrival. We accept that the timing of the course will run from the point of commencement for the full course delivery time (up to 6 hours).

  5. If our trainer arrives more than 2 hours late for the scheduled start of training, you will be entitled to a 20% refund of the course fee.

  6. You will be given a time at which training is due to start. If training is unable to commence at this time due to late arrival of delegates, you accept that the maximum time by which a course can ‘over run’ is 15 minutes beyond the scheduled timing.

  7. If the start of training is delayed by technical issues at your venue, the trainer may not be able to cover all training content by the scheduled finish time. The trainer will only stay longer to ensure this is possible if they are sure this will not affect their return journey time or transport connections.

  8. If our trainer is unable to deliver training on the date arranged through illness, travel or other major delays, you will be issued with a full refund for course fees paid or given the opportunity to reschedule the training.

  9. You accept that training time allows for a reasonable amount of delegate questions and discussion but that timings and delivery of content may be compromised if delegates interrupt our trainer to an unreasonable level. Delegates are asked to be respectful of the delivery of the training. You accept that we will not be held liable for non-delivery of content in the event that your delegates interrupt delivery or engage in conversations with each other that prove disruptive to training.

  10. If you believe you have cause for complaint following the delivery of your training course, you have the right to issue a formal complaint by writing to : Managing Director, Social Media Training Solutions Ltd, 22 Regent Terrace, Newcastle Upon Tyne, Tyne and Wear, NE8 1LU within 3 days of the delivery of training. Complaints will be formally acknowledged within 3 days of receipt.

  11. Social Media Training Solutions Ltd commit to provide a period post-course support (the duration of which will be given to you by email) by telephone or email. Support is provided on weekdays only, between the hours of 9am to 5pm and constitutes:

    1. The answering and subsequent offering of course reminder information and help over the telephone or by email.

    2. Support to course delegates only (support cannot be extended to individuals who did not attend the day).

    3. Support per delegate is capped at 2 hours per week.

    4. Support calls by telephone may require a call-back. We endeavour to reply within 24 hours.

    5. Support requests by email will be replied to within 24 hours of the time of receipt.

  12. Post course support (11) does NOT include:

    1. our direct intervention with any social media account.

    2. design services.

    3. social media platforms not covered in training

    4. configuration/set-up/troubleshooting of accounts on your behalf